Whether you're a first-time buyer, looking for an investment, or searching for a new home, buying property involves several steps. You might have questions about what to do next, but there are times when you can't meet with a salesperson face-to-face.
It's vital to ensure customers feel supported and receive everything they require for a smooth home ownership journey. Empire East, one of the top real estate developers in the Philippines, is at the forefront of this commitment.
To improve your home ownership experience, we have introduced a new Empire East online portal. Answering a range of inquiries, from payments and documentation, to title and property concerns, we're here to ensure that your questions will be addressed so you and your family will have a seamless homeownership experience.
What is Empire East's Online Portal?
Empire East's portal for homebuyers — "Ask About Your Home" — is a convenient online platform designed to make the processes surrounding their homes faster and easier. It offers a user-friendly interface that allows customers to submit their inquiries regarding their Empire East properties easily.
Ask About Your Home utilizes a ticketing system, a quick and easy way to submit inquiries that can save you time and effort. It's also very convenient because you can access it anytime through your computer, tablet, or mobile phone.
You can feel confident knowing that a dedicated representative will quickly respond to your concerns. With the ability to track your tickets, you'll have complete transparency regarding the progress of your requests.
How does Empire East's Online Portal Work?
Empire East's "Ask About Your Home" will streamline the process of submitting inquiries and concerns regarding your home. It's easy to navigate, so check it out!
Click on 'Client Online Inquiry'
If you need information about your home's development updates, payments, titling, documentation changes, or turnover schedules, click 'Client Online Inquiry' on the askaboutyourhome.com website to begin the process.
Fill-Out the Inquiry Ticket Form
To submit your inquiry, fill out the Inquiry Ticket Form with your specific concern or question related to your Empire East home. If you need to complete this on someone else's behalf, ensure you have obtained a Special Power of Attorney first.
It’s important to log your ticket under the right category, whether it’s about payments, documents, titles, property, or your account details. Don’t forget to include the essential information regarding your unit as well.
Receive an Email of Confirmation
After submitting your inquiry, you will receive an email of confirmation indicating that your request has been successfully submitted and is currently being processed. This confirmation ensures that our team has received your inquiry and is actively working on addressing your concerns.
The Request will Be Assigned to a Point Person
The ticketing system will begin processing the inquiries it has received. Each inquiry will be assigned to a specific point person who can assist with your concern. They are committed to meeting your needs and delivering the information or support you require. You’ll also be able to track the status of your inquiry, whether it’s still in progress or has been resolved.
Check Inquiry Status
To check the status of your ticket, you can always go back to the website and click on the "Check Inquiry Status" button. You need to input your ticket number, which you'll receive in the same email as your ticket confirmation. This feature allows you to easily monitor where your inquiry stands in the processing queue, ensuring you remain informed throughout the entire process.
Key Takeaway
With Empire East's online portal, you don't have to worry about what happens throughout the homeownership process. We are here to help you understand what happens when acquiring your home, ensuring that your aspiration of obtaining a property is a reality. As we continue to adapt to the evolving demands of the real estate market, our goal is to enhance the customer experience through digital solutions that facilitate a smoother journey toward owning a new home.
With "Ask About Your Home," we are not just addressing inquiries but fostering a relationship built on trust and transparency, helping you achieve your dream of owning a home with confidence and ease. Embrace excellence with Empire East – inquire about your property today!
Empire East Highland City
The Paddington Place
Mango Tree Residences
Kasara Urban Resort Residences
Covent Garden
The Rochester
Pioneer Woodlands
Little Baguio Terraces
San Lorenzo Place
